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| At the BOSE. |
Customer: I lost my Bose account.
Doy: I am sorry to hear that your "Bose" loss his/her card. May I have the name of your Bose?
Customer: John Doe
Doy: How about your Bose's account or card number?
Customer: 1234567890
Doy: When did your Bose lose his/her card?
Customer: Just today.
***** Can't locate the information *****
Doy: May I have your Bose's Social Security Number?
Customer: Blah blah Blah
Doy: May I place the call on hold whilst I try to locate the information?
Customer: Uh, yeah.
On mute:
Doy: Guys, patulong naman hanapin yun account ni Customer, nawala daw yun account ng "Bose" nya.
Team: "Sige, anong name?"
"Baka sa west region yan na system"
"Try mo sa ibang screen, or yung name search"
"Sa Pegareach open mo"
Team Leader: "Doy, hold time"
Doy: Thank you for patiently waiting... Unfortunately..
Customer: I have the old account number, Blah Blah Blah..
Doy: Oh, it's a BOSE account.
Took about 30 minutes to reliaze that it was indeed a "Bose" account and not a "Boss'" account.
Kasalanan talaga ni Customer yun eh, sumasagot pa eh! Haha.
